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Xerox also consolidated its customer administration offices, resulting in numerous customer service problems.
Xerox also consolidated its customer administration offices, wreaking havoc with billing procedures and infuriating customers.
A new joint venture with GE Capital, called Xerox Capital Services, will handle customer administration for Xerox and provide financing for customers buying Xerox equipment.
Most of Xerox's customer administration employees are in Rochester, Chicago, Dallas, and St . Petersburg Fla., and will move to the new offices on Jan . 2
But Xerox is grappling with the aftermaths of a bungled sales-force reorganization and a mismanaged attempt to consolidate customer administration offices.
"I think people will wake up to the fact that cheaper banking is only achieved by shifting the burden of administration to the customer," he said.
For its part, Xerox cited a potpourri of reasons for its projected loss: weak sales in September, increased competitive pressures, European currency deteriorations, all compounded by higher bad-debt provisions and increased costs to resolve customer administration issues.
In April 1998 Xerox announced a $1.1 billion writeoff to cover a 9,000-person 9,000-person pereductionnd a consolination of the compersonnelstomer andinistration consolidation
