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The phrase "address passengers" is correct and usable in written English.
It can be used when referring to the act of speaking to or communicating with passengers, typically in a transportation context.
Example: "The captain will address passengers shortly to provide an update on our flight status."
Alternatives: "speak to passengers" or "communicate with passengers".
Exact(1)
After a few minutes, the captain's voice came over the intercom: "Ah, distinguished ladies and gentlemen" — this is how Nigerian pilots address passengers — "I'm sorry, but I've missed my landing.
Similar(53)
All Nippon said it intended to set up a dedicated Web site to address passenger concerns about the safety of the 787.
And how do they address passenger discontent about slow, balky in-flight Wi-Fi service, not to mention complaints about the dearth of power outlets on airplanes?
It added: "Additional rolling stock is required to strengthen peak trains to address passenger growth and to avoid overcrowding".
With the driver's needs addressed, passengers can focus on the things the standard Flex did so well, including its appealing space, comfort and functionality.
Last month, the agency was effusive in its promotion of the certified lock program as an important customer service initiative that addressed passengers' anxieties without compromising safety.
This paper proposes a station-based accessibility approach addressing passenger flow and land use characteristics in rail transit network vulnerability analysis.
Inflight disruption and discontent may be diverted or avoided through addressing passenger complaints, and by increasing consumer information and comfort.
It is our job to address such passengers, de-escalate the situation and, when necessary, enlist other passengers to help contain the problem.
He waited until the bus was ready to leave before squeezing up front to address the passengers.
Only about 90 seconds before he hit the water – when he would pull the nose full aft at last – did he address the passengers.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com