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Encourage customers to share their experiences, but be sure your team is there to engage with them and accept the feedback.
Also, by asking explicitly, you'll feel more in charge of what's happening and are therefore more likely to accept the feedback rather than instinctively resisting it.
One of the possible reasons for lack of motivation of the students to accept the feedback and improve the performance was the absence of weight to the scores of the formative test.
Because peers who have personal relevance for the clinician will give additional advice about ways to improve treatment, clinicians will probably consider the feedback as more credible, valid, informative and useful and will be more likely to accept the feedback.
In an interview study with 28 family physicians who had participated in MSF, Sargeant et al. (2008) found that while some eventually accepted the feedback and went on to initiate change, others did not and, rather than accept the feedback, questioned the feedback process [ 32].
Accept the feedback and make any necessary changes.
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"It would be far worse for people to notice you doing bad work, and not say a word". If you're successful in accepting the feedback and recognizing what it's worth, you'll be a much better employee.
It was felt that facilitation would assist doctors in accepting the feedback and in using it to change their behaviour [ 31, 32].
Instead, we seem to have identified forms of inner speech that are explained in the dialogical self theory by Hermans [ 41, 42] in the process of receiving, interpreting and accepting the feedback.
If you build something made out of expensive materials, put a ton of work into it, and then take it to the testing phase you are less likely to accept the constructive feedback and change, or iterate, your design.
I learned that having an open mind is necessary to preclude any internal presumptions that can interfere with your ability to understand and accept the advice, feedback or instructions you receive from individuals on your team.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com