Sentence examples for a support agent from inspiring English sources

24 hours a day, year round, it pops up a little video window on-screen showing a support agent.

With phone based customer support, you have to look up the number, wade through phone menus, wait on hold, and then explain what you're looking at to a support agent that is essentially flying blind.

Just as a good pass can quickly change the course of a basketball game, the right answer from a support agent – or even from a self-service chatbot – can result in converting a one-time shopper into a lifelong customer.

"Fast-forward a few months and [our AI grammar and spellchecker] is applied to the business application context — maybe a support agent responding to a customer ticket can use this technology to make sure there are no typos in those responses," Vegesna said.

Whether it's waiting on hold for a simple answer from a customer support agent, pacing around a brick and mortar store trying to find an employee, or posting a question on social media and never getting a response, the result is the same.

The Didi service added an SOS button two years ago, and now it is aiming to refine that further by introducing automatic audio recording which is passed in real-time to a customer support agent once an SOS is activated.

The example of better experience that Beard gives is of how a company can offer "priority treatment" to users based on their other online activities related to the company, say by monitoring mentions on social media and then a customer support agent responding to a users' tweet.

So if you are a customer service agent that specializes in the support of one particular product, are you a "customer support agent" or are you a "product specialist?" If your company is smart, they will redefine your job as "product specialist" and put you into a role which lets you share your expertise with other service agents, moving you into a higher value role.

Interested in learning more about custom condoms and the problems of having a large penis, I called Thomas Newman, a customer support agent, at TheyFit to discuss dicks and American health laws. .

She worked for Continental Airlines as a flight attendant; for the call center company Sento, where she was a technical support agent, helping French speakers; and for Ecopass, an Internet software firm, where she worked in marketing.

This presents the potential for better decision support, but poses the challenge of building a decision support agent that gathers information from different sources and incorporates it for timely decision support.