The phrase "a service failure" is correct and usable in written English.
It can be used to describe an instance where a service does not meet the expected standards or fails to deliver as promised.
Example: "The company faced significant backlash after a service failure led to numerous customer complaints."
Alternatives: "a service breakdown" or "a service disruption".
[C12.] Yahoo Site Suffers a Service Failure Yahoo blamed an attack by computer hackers for a service failure on its Web site, in what amounted to a rare interruption to one of the most popular Internet portals.
What is billed as "million dollar" roasted chicken for two cost $32 and occasioned a service failure you wouldn't expect if you were paying 99 cents.
Yahoo Inc. blamed a "planned attack" by computer hackers for a service failure that lasted nearly three hours today, in a rare interruption of one of the most popular and best performing sites on the World Wide Web.
PAGE A12 Hackers Disrupt Yahoo Yahoo, one of the most popular and best performing sites on the World Wide Web, blamed a "planned attack" by computer hackers for a service failure that lasted nearly three hours.
Thus the potential cost of a service failure to the service provider is unknown.
Alternatively, poor service recoveries seemingly exacerbate the discontent attributed to a service failure.
In the 2008-2010 Saving Mothers Report [ 1] delay in initiating critical care due to an overburdened service, failure to make a diagnosis and to recognise the severity of the condition, and substandard resuscitation were identified as the most frequent causative factors in maternal deaths due to septic incomplete abortions.
BusyEvent uses Xiolink.com's data center at another St . Louisbuilding and has not had a single service failure, Mr. Schenberg said.
He added that it was unlikely that a temporary service failure for Netflix was going to cause many to cancel subscriptions.
But while AT&T's U-verse service is growing, it appears to still suffer from the quality problems — there was a major service failure last weekend — that have marred acceptance since its debut.
This study examines the influence of various aspects of a hospitality service failure event, including social context, interpersonal treatment, and favorability of outcome on consumer evaluations of face (feeling of respect).
