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Forgiving without a person apologizing.
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"The concept of apologizing carries special meaning to people because when a person apologizes, there's the opportunity to accept it or reject it," said Carol M. Swain, a professor of political science and law at Vanderbilt University who has advocated a national apology for slavery.
If you did something wrong or if you unintentionally hurt another person, apologizing is not a sign of weakness.
If the person apologizes, accept the apology; if there's no apology, just walk away.
If it is a good reason then say "I forgive you" even if the person apologizes or not.
But if the infraction was described as fraud and the person apologized, viewers' trust evaporated — and even having evidence that he had been cleared of misconduct did not entirely restore that trust.
It appears the crew person apologized for the mistake and refunded the customer's money".
It may be enough to have the person apologize.
If you truly scared the person apologize and try to make it up to them and don't give an attitude that only leads to trouble.
Repairing an interaction is one of the most valuable gifts we can give our kids -- they learn that it is okay to make mistakes and that it doesn't take away from a person to apologize.
Sometimes, a person cannot apologize for a lie.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com