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This is unfortunate, because a negative consumer reaction to bots threatens to tarnish the perception of conversational interfaces and B2C messaging as a whole, similar to how 800 numbers have become associated with ineffective IVR systems and long hold times.
In food industry a negative consumer reaction to chemical preservatives has prompted an increased interest in natural alternatives [25].
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Or look at Chick Fil A which weathered a massive storm of negative consumer sentiment after its CEO made homophobic remarks related to gay marriage.
Therefore, the current study examines how organizations in crisis best deal with positive and negative consumer comments to an organizational crisis-related post.
Much of this literature has focused on the likelihood that a source country will evoke either positive or negative consumer connotations [ 5– 8].
"There's too much of a headwind from personal finances and the overall economy and negative consumer sentiment," said Joseph Beditz, the president of the National Golf Foundation.
Leaders of hospitality- related firms struggle with negative consumer perceptions of their companies and with a general lack of consumer loyalty (Swimberghe and Wooldridge 2014).
A typical concern about using engineered yeasts for food production might be negative consumer perception of genetically modified organisms.
The current situation of "waiting for another shoe to drop" in the credit market meltdown includes a possible GM-Chrysler bankruptcy filing and no doubt there will be some negative consumer and vendor fallout should they file.
Stocks fell slightly on Friday and the broad market closed lower for the fourth consecutive week as negative consumer confidence data and mixed earnings reports continued to thwart hopes that the spring rally — and broader recovery — would be sustained.
Such negative consumer sentiment indicates that real spending is at risk of starting to decline for the first time since the recession of 1990-91.Americans' plans for what to do with their stimulus cheques reflect the changing profile of national consumption.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com