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But a singular focus on the customer can be a rearview mirror, a lesson recalled at PC Forum by veterans of many a technology cycle.
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This may be a lesson worth recalling as we get bombarded by doomsayers and rainbow promises from the Left and Right over the next two years.
During a reading lesson, she recalled, a story included the word "queue".
"We're going to teach him a lesson," Joshua Sather recalled Brunsting telling him.
A lesson in conformity, vividly recalled by Mark Edmundson in his back-to-school essay, made the case, others said, for teaching to the test.
On the subject of acting Mr. Mamet's language, Mr. Pacino recalled a lesson from a production of that playwright's "American Buffalo": He moved onstage less and less the more he performed.
Luckily, I recalled a lesson from my professors Ron and Mary Hulnick from the University of Santa Monica.
"That was the beginning of the three-hour, $1,500 golf lesson," Spearman recalled recently.
She recalls a lesson in gun control from her grandmother, who confiscated pistols from their relatives in the Police Department at family gatherings.
The violinist Isabel Trautwein, a friend and a former student of Tetzlaff's, recalls a lesson in which he amazed her by pointing out a series of hidden calligraphic details in Bach's manuscript.
Used indiscriminately, too much information can present a problem, he said, recalling a lesson he learned when he opened the Union Square Cafe 15 years ago and began keeping various tidbits of customer preferences for future reference.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com