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In the Jupiter survey, only 12percentt of travel sites responded to a customer inquiry within six hours.
I also called a JetBlue spokesman, Bryan Baldwin, who said, "It is very rare that a customer inquiry is misplaced".
According to the Journal, it costs somewhere between $3 and $9 per call when a customer inquiry reaches an agent.
By comparison, 46percentt of financial sites and 44percentt of content sites responded to a customer inquiry within six hours.
The blog 9to5Mac caught a screenshot of the tweet before it disappeared, which shows a support rep responding to a customer inquiry about the payment service's ETA by saying "Yes!
Tesla is reworking its approach to in-car navigation, and will deploy a "major navigation overhaul" in "early 2018," per Tesla CEO Elon Musk, who shared the news in response to a customer inquiry on Twitter.
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The loser in the PC Magazine poll was Compaq, which has a longstanding policy of referring all customer inquiries and problems to its dealers.
They are too busy to follow-up on a major partner opportunity, customer inquiry, or a critical internal process that simply isn't working.
Have there been any customer inquiries?
In the spring, we stopped getting a certain kind of customer inquiry for the high-end conference tables we sell.
In late winter, Accelerate steps it up with teams presenting after a process of potential customer inquiry and prototype development.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com