Finally, if there's an issue-a training issue or a customer concern-you can address it right then and there.
This follows the news over the weekend that two female students were told to stop kissing while shopping, or else they would be asked to leave the store, after complaints from a fellow customer concerned with the safety of her child.
"The current economic downturn has resulted in weaker business traffic, exacerbated by customer concern over a possible strike by Delta pilots," Joseph C. Kolshak, Delta's director of investor relations, said in a letter dated today.
Our employees are trained to react in a specific way to each customer concern.
To this day, we literally go through every significant customer concern as an executive team, not only to understand the health of our overall customer base but to quickly address each customer concern in-depth.
Presumably, that business model lessens customer concern regarding cost.
Instead, they told us their policies are a response to customer concerns.
"If a customer is concerned about their privacy perhaps being compromised, they could switch to another service," said Thomas P. DiNapoli, New York's comptroller, the trustee of the $160.7 billion New York State Common Retirement Fund.
If you can answer a customer's concerns quickly, nicely, and effectively, you'll instantly leave all of your followers with a good feeling confidence that your customer service is top-notch.
"But there has to be a technical solution to customer concerns.
