Sentence examples for a complaints case from inspiring English sources
The associations between receiving a complaints case concerning daytime services and GP and practice characteristics are shown in Table 1.
More than one allegation can be included in a complaint "case" and the police watchdog said some of the overall increase in England and Wales was due to the broadening of the definition of a complaint.
Limited knowledge exists about factors increasing the risk of general practitioners becoming involved in a complaint case or getting disciplined in connection with a complaint case.
Register data from 2006 were used in order to best reflect the situation when a health care event resulted in a complaint case.
In this survey, we observed two GP characteristics statistically significantly associated with being involved in a complaint case: professional seniority and GP output per day.
When the number of general practitioners involved in a complaint case increased, the odds of discipline decreased for the individual GP concerned (OR=0.661 per additional GP involved, p<0.001).
For daytime services, high professional seniority of the GP was significantly associated with increased odds of being involved in a complaint case.
Among the 265 GPs who received a complaint case decision concerning daytime services, 71 received a discipline from the board (53 conclusions on criticism; professional conduct disputed in another 18 cases).
From the general practitioner's side, when the number of general practitioners involved in a complaint case increased, odds of being disciplined significantly decreased (OR=0.661 per additional general practitioner involved, p<0.001).
Also, the fact that no statistically significant association could be demonstrated between being disciplined in connection with a complaint case and GP and practice characteristics confronts previous research findings [ 7– 9].
"Somatic complaints cases" was defined as a score ≥ 2 on at least one of the 10 items yielding a prevalence of 43.6% [ 22].
