She chose to ignore the fact that, eight months earlier, she had substantiated her own criticisms by writing that she had heard them from people who knew Miller well, "since I spent the weekend in the vicinity of her summer hometown".
She said there were many more examples, but that was one she could substantiate in writing.
In 1997, after an inconclusive election Narayanan refused to invite Sonia Gandhi to form a coalition government because she couldn't substantiate her claim that she had the requisite backing of other parties with formal letters of support.
In an interview with HuffPost, she explained research which substantiates this impact: "For people who didn't have a lot of exposure previously, who didn't have friends or family members that they knew of, watching shows with gay characters actually made a significant difference in prejudice reduction," she said.
A complaint filed last year accused Ms. Arroyo of neglecting Crystal, but it was not substantiated, she said.
"The person who has written this is making allegations that we have never found to be substantiated," she said.
Rethinking the way the agency conducts investigations could also eliminate the amount of time the board devotes to reviewing cases that investigators have substantiated, she said.
Must she really further substantiate that Americans are insatiable, lonely megalomaniacs?
"To falsely substantiate that she had spoken with Bacanovic, she even provided false details of her December 27, 2001, conversation," one document states, "reporting that she and Bacanovic also discussed 'how MSLO was doing' and Kmart, subjects which in fact were not discussed, because she did not speak with Bacanovic, but rather his assistant Faneuil".
The mystery is shifted entirely to Betty herself, to the questions of why she is making her false accusations and how she is able to substantiate them.
