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Service level agreement
noun
A contract between the provider of a service and a user of that service, specifying the level of service that will be provided.
Exact(51)
Service Level Agreement (section 8).
Our service level agreement with Jark covers all relevant legislation and our internal training procedures".
Accuracy, performance, and system availability are guaranteed by the industry's first Service Level Agreement.
Tickets are assigned and responded to per Service Level Agreement escalation guidelines.
Our Service Level Agreement describes the services provided to clients in support of their ongoing business.
The rates will be specified in a custom Service Level Agreement.
Similar(9)
Access a complete list of Weill Cornell's IT policies and service level agreements.
However, service level agreements (SLAs) commit a minimum connection uptime fraction over a finite contract duration.
More importantly, we observe some operator' rebalancing behaviors constrained between opposing goals of maximizing trips, profits, and service level agreements.
Every year they sign service level agreements that outline what they must do to get the money.
Traffic conditioners enforce agreements between domains to allow service profiles to conform to subscribers Service Level Agreements.
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