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Own the mistake.
Own the mistake and don't get defensive.
1. Own the mistake: Accountability is imperative.
It was more frustrating to see she did not want to own the mistake and take care of the customer.
Anyway, Pfieffer says that "we own the mistake" and that Obama was not a "bystander".
As I tell my children, "Own the mistake, accept the consequences, and try to make amends".
Similar(53)
Do you own the mistakes and mishaps as readily as you claim responsibility for things that go right?
But Mathews owned the mistake after the game anyway.
Instead, Friedman owned the mistake and insisted on taking full responsibility.
His open letter to customers did the trick, and people appreciated that he owned the mistake.
Being apologetic and owning the mistake is excellent but it isn't enough.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com