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4. The customer attitude.
Good customer?
I'm a Lloyds customer.
Overlapping customer bases?
("Vermont or Quebec?" a Canadian customer asked).
He thus alienated the core J.C. Penney customer.
Google is a long-time Global IP Solutions customer.
This was OUTSTANDING customer service.
I am an EE customer.
Each customer carries a positive score.
Tie customer metrics to organizational performance.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com