"We should have invested more time in learning about our suppliers and their capabilities," Mr. Wong told me later, adding that the company should have also hired more people to handle customer inquiries before the article appeared.
Examine how your company currently handles customer inquiries and complaints, and what other methods you employ to maintain customer relations.
"An international shopper is dealing with language barriers and currency conversions, as well as different cultural expectations in the marketplace," says Vause. "All customer inquiries are logged as disputes, although they may not represent actual fraud or loss, but rather confusion as to the terms of sale, product description, shipping fees and so forth.
Ms. Kaufmann immediately hired a client-services manager to handle the hundreds of customer inquiries she began receiving and set to work building her business.
With FBA, Amazon handles tracking, returns, and customer inquiries.
He directed customers to an e-mail address because its customer service lines "simply aren't capable" of handling the number of expected customer inquiries.
Roughly 60percentt of Modern-Shed's customer inquiries, for example, come from women, according to Mr. Smith.
"We are fielding numerous customer inquiries voicing their confusion about the RIM announcement," Nico Spence, the chairman and chief executive of Basis, said in a statement.
Additionally, many social media managers also partner with customer service departments to respond to customer inquiries on social networks.
Daniels adds that the biggest customer service problem for most Internet shops is their response times to customer inquiries.
