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Frontline employees are crucial for good customer interactions.
Frontline employees are not left unscathed when companies shed their customers.
Frontline employees also contribute ideas based on their own experiences as travelers.
Frontline employees can in no way provide the same just-in time customer experience that decisioning can help with.
Senior management blames the frontline employees, frontline employees blame management, and eventually, everyone becomes belligerent.
They help prepare supervisors to talk with frontline employees.
Most frontline employees would have left it at that.
Luisa should enlist the frontline employees in innovation.
Utilizing a cross-sectional design, data were gathered from frontline employees working in 3-star hotels in Northern Cyprus.
The frontline employees (FLEs) responsible for managing the diversified needs of these 'informed customers' face multiple challenges.
Consistent with the predictions of person organization fit theory, we find that consensus on the implementation of the customer-oriented strategy is positively associated with frontline employees' performance.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com