Your English writing platform
Discover LudwigExact(3)
The position title was now customer support specialist scientific applications.
Having a broad knowledge of the overall technology landscape can also help one be a better customer support specialist.
The role of a customer support specialist can vary from company to company depending on what their product/service may be.
Similar(57)
For example, clients contacting customer support specialists via instant messaging or telephone might be directed by customer support to video clips that explain how a product works.
Firefly, which took funding from First Round Capital's Dorm Room Fund, is partnering with YC-backed Olark to give customer support specialists the ability to co-browse the web with clients that might be having trouble.
Through the program, buyers will have access to customer support specialists seven days a week, as well as a money-back offer for most purchases should a problem arise and the seller is unable to resolve the issue.
Willhoite worked as an IT customer service support specialist for Pierce Transit, a Pierce County transit agency.
This support specialist accompanies the customer throughout the lifecycle of his or her ThinkPad Reserve Edition notebook and handles everything needed to get the customer up and running, including customized applications, email, networking and other devices.
So if you are a customer service agent that specializes in the support of one particular product, are you a "customer support agent" or are you a "product specialist?" If your company is smart, they will redefine your job as "product specialist" and put you into a role which lets you share your expertise with other service agents, moving you into a higher value role.
For Alex Bard of Desk.com, the customer support tool launched recently by customer relationship management specialists Salesforce.com, the answer is an unequivocal yes.
Health advice is one of Whiskers' calling cards: Mr. Klein and the store's nutritional support specialist, Joseph Rahey, spend much of their day counseling customers.
Write better and faster with AI suggestions while staying true to your unique style.
Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com