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Customer interactions that aren't directly tied to sales are seen as unproductive.
Customer interactions online became more important to companies.
Humans have their place in customer interactions.
His colleagues are missing customer interactions.
Eventually, they hope, they will support customer interactions directly.
Frontline employees are crucial for good customer interactions.
In 2011 there were 478m "customer interactions" in Britain's bank branches.
"Small means the founder makes a far greater percentage of the customer interactions," he writes.
The idea is to mine customer interactions for insights into ways to improve their businesses.
"Features like Hunches both lengthen and deepen customer interactions," she told the Guardian.
Workforce Optimization offers organizations a comprehensive way to capture, evaluate, manage, and analyze customer interactions.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com