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Commercial ones are black boxes which only allow the inclusion of custom static rules, adapted to customer environment.
Understanding the customer environment is essential to provide the customer usable recommendations.
Service is not an event; it is the process of creating a customer environment of information, assurance, and comfort.
15. S. Nambisan and P. Nambisan, "How to Profit from a Better 'Virtual Customer Environment'," MIT Sloan Management Review (spring 2008): 53-59.
In this communication, we introduce the architecture and behavior of DSCEP framework (distributed, supervisor, customer, environment, and producer) under shared resources situation with disturbances.
Based on a Service Oriented Architecture and integrating the concepts of the generic model of planning and scheduling SCEP (Supervisor, Customer, Environment, and Producer), this architecture enables applicative interoperability between heterogeneous planning systems.
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4. See Nambisan, "Designing Virtual Customer Environments". Other studies have also considered customer roles in value cocreation.
For a more in-depth discussion of virtual customer environments, see S. Nambisan, "Designing Virtual Customer Environments for New Product Development: Toward a Theory," Academy of Management Review 27, no. 3 (2002): 392-413.
Experiment early, rapidly, and frequently, with computer models and physical prototypes, in controlled and real-life customer environments.
Initial conceptual work focused on understanding the key design elements of virtual customer environments and the different customer value cocreation roles they facilitate.
A true No. 2 Who Can Do must go up, down and across your organization and have "walking around" rights in your company and customer environments.
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