I know that you love Ludwig as much as we do. I also know that you need it up and running now, because you have to check a sentence urgently. If Ludwig is giving you back the following message, don’t freak out.

sorry error Ludwig guru translate English

If this is your case, the first thing you have to do is to hard refresh your cache.

What’s the web cache

(you can skip this paragraph if you hate learning geek/nerd things)

Browsers (Chrome, Firefox, Safari, or Internet Explorer to name a few) store local copies of the web pages that you visit, so that they don’t have to download them again and again every time you visit that site, saving you some bandwidth and increasing navigation performances.
Occasionally it happens that the cached version of a site gets outdated and conflicts with a new version of the website, due to some changes in the code.
If your browser keeps on loading out-of-date content you may experience errors like the one described above for Ludwig.
Instead of simply reloading the page, give it a hard refresh that cleans out the old version of the cache and forces the browser to download again the new version of the page.

hard refresh Ludwig guru


How to hard refresh your browser

It is super easy, just search for your browser and follow the instructions.[^1]


Google Chrome


? On Windows, use one of the following:

  • Hold the Ctrl key and press the F5 key.
  • Hold the ⇧ Shift key and press the F5 key.
  • Hold the ⇧ Shift key and click the Reload button on the navigation toolbar.
  • Hold the Ctrl key and click the Reload button on the navigation toolbar.

? On Mac OS X:

  • Hold both the ⌘ Cmd and ⇧ Shift keys and press the R key.

? On Linux:

  • Hold the Ctrl key and press the F5 key.

Safari


? For version 4 and newer:

  • Hold down the ⇧ Shift key and click the Reload toolbar button.

? For version 3 and older:

  • Hold down the ⌘ Cmd key and press R. This kind of "regular" reload will usually bypass the cache.

Firefox and similar browsers


? On Windows and Linux, use one of the following:

  • Hold both the Ctrl and ⇧ Shift keys and then press R.
  • Hold the ⇧ Shift key and click the Reload button on the navigation toolbar.
    Hold the Ctrl key and press the F5 key.
  • On Mac OS X, use one of the following:
  • Hold both the ⌘ Cmd and ⇧ Shift keys and then press R.
  • Hold the ⇧ Shift key and click the Reload button on the navigation toolbar.

Internet Explorer


? Use one of the following:

  • Hold the Ctrl key and press the F5 key.
  • Hold the Ctrl key and click the "Refresh" button on the toolbar.

Opera


? Use one of the following:

  • Hold the Ctrl key and press the F5 key.
  • Hold the ⇧ Shift key and click the Reload button on the navigation toolbar.
  • Hold the Ctrl key and click the Reload button on the navigation toolbar.
  • Hold the ⇧ Shift key and press the F5 key.

This trick will work 95% of the time. If you are still getting the “Sorry, there was an error, please try again” message, don’t hesitate to write us at [email protected].


Notes:
[^1] Wikipedia (https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache#Bypassing_cache)